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Excellent Speaking Skills For Call Centres
10-Week Course to Develop Excellent Pronunciation, Tone and Voice for Call Centres
10 Sessions (2 hours each) + Individual Assessment session
Cost: based on initial individual assessment and goals, 8-12 people
All materials included
What You Didn’t Learn In Call Centre Schools
Award-winning and renowned CEO Bonnie Gross of SpeechScience International Inc. will teach you the secrets and skills of how to speak English clearly and confidently.
Through a series of interactive exercises together with audio, video and computer bio-feedback, you will learn to transform your accent, voice and tone, and how to connect effectively with each client.
SpeechScience has successfully worked with call centres such as American Express, IBM, and the Bank of Montreal to achieve excellence in communication and speech.
You will learn:
- For Clear English – How to clearly pronounce the sounds of North American English
- For a Flowing and Pleasant Speech Pattern – How to master the rhythm and flow of North American English
- To Get Your True Meaning Across – How to use intonation and expression to get your true meaning across more clearly and powerfully
- To Keep Your Listener’s Attention – How to speak confidently and at the right pace
- How to make the right impression from “hello”
You will achieve:
- Significant improvement in the clarity, tone and pacing of your spoken English
- More confidence in handling client calls
- Greater likelihood of achieving call centre objectives (e.g. sales)
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