Date: TBA
OVERVIEW
This course teaches you to achieve meeting goals by being well organized, an effective leader or participant, and a better speaker. An atmosphere of mutual benefit is created through group exercises and involvement, role play and individual feedback. Each topic will be adapted to the IBM business culture and expectations for meeting protocol. Materials include checklists and forms which can be used regularly in your office routine and responsibilities.
You will practice and receive feedback through the use of audio and video recording. Class size will allow for individual practice and instructor feedback. We would like to take into consideration specific situations you may be preparing for, so please feel free to come prepared with relevant information and questions.
LEARNING OBJECTIVES:
- Prepare efficiently for meetings
- Achieve meeting goals
- Handle difficult situations effectively
- Follow up efficiently
KEY TOPICS:
- Before the meeting
Planning a good meeting
Establishing roles of participants
Working with an agenda
- During the meeting
Establishing ground rules, protocol and timing
Facilitation strategies
Handling difficult situations
Taking minutes
- After the meeting
Effective follow up
Speaking at Meetings
Presenting your ideas and opinions effectively
AUDIENCE: ALL.
Cross-cultural Communications – 1 Day
9.00-5.00 pm
Cost: $499.00(includes lunch & materials)
Location:
SpeechScience, The Colonnade
Building, 131 Bloor Street West, Suite 5-04B, Toronto, Ontario, M5S 1R1(
near parking and subway),
or at your location with a minimum number of participants.
Date: TBA
OVERVIEW
As citizens of the most multicultural city in the world, we can often face unique challenges. Without meaning to, we may often misunderstand or mis-communicate with colleagues and friends from a different culture. The key is awareness, and learning appropriate language and other communication styles, so that misunderstandings do not interfere with our business and social relationships.
LEARNING OBJECTIVES:
- to become aware that our values are a product of our culture, and are not absolute.
- to appreciate diversity
- to recognize our own misunderstandings and biases, and employ strategies to prevent them from interfering in our relationships with others
- to identify unacceptable language and behaviours, and replace these with acceptable ones.
KEY TOPICS:
- Discover the origin of misunderstanding
- Use inclusive language and behaviours
- Analyzing case scenarios for sexist, racist and homophobic language and behaviours
- Overview of Ontario Human Rights Code
Audience: ALL
